On-premise help desk software
We will provide you with dedicated hosting for your application
We will provide you with your own exclusive Dot Com domain for managing the Customer Support Portal.
Along with that, you would get 50 Emails Accounts, 20 GB Hosting for managing the database and support files, and virtually Unlimited Bandwidth for your Customer Support Portal.
Customer Support Portal
You don’t have to worry about the hassles of managing a dedicated server or hosting space to manage your customer support portal. We will do that for you, throughout the rental period.
And additionally, you even get dedicated Email addresses, which you can use for your support services and support staff. We will manage your Support Portal and you need not have any IT personnel to manage this for you.
Easy Customer Access to Tickets
Your customers can also login to your exclusive Customer Support Portal and check the status of their support tickets. They can also reply back from the control panel or create a new ticket for new issues.
Your customers can either reply back to the ticket from the web portal or through email, and that reply is automatically appended to their existing help ticket, by the software. Your staff could create support ticket on behalf of the customers as well. This would be useful for customers who demanded support via phone.
Your own customer support portal
It is a very good ticket system, I have used it on my website and it serves a lot. I love the product and support! The time saved processing issues through the ticket system has been huge!