Activity Tracker for your Support Tickets
Conversation-style activity tracking
Budget Support Software documents various actions performed on a ticket, providing a clear audit trail of activities that have been performed on a ticket, from creation to resolution. Activity tracking focusses on ownership and responsibilities for various actions performed.
Clear trail of activity tracking for each ticket
Your customers and your support staff could see clearly the activity log of all the activities done for a single ticket or issue. Though an email notification is sent each time, a reply or status is changed, the audit trail is also viewable under each ticket details.
Track all IT help desk activities
It is a very good ticket system, I have used it on my website and it serves a lot. I love the product and support! The time saved processing issues through the ticket system has been huge!